Our Return & Refund Policy — Everything You Need to Know

 

At Zeblismapo, your satisfaction is our priority. We know that shopping online comes with questions — especially when it comes to returns. So we've put together this simple guide to walk you through exactly how our return and refund process works.

You Have 30 Days to Return

Changed your mind? No worries. You have 30 days from the date you receive your item to request a return. Just make sure the item is unworn or unused, has its tags still attached, and is in its original packaging. Don't forget to have your receipt or proof of purchase handy.

How to Start a Return

It's simple — just reach out to us at support@zeblismapo.com and we'll send you return instructions. We'll guide you through every step so there's no guesswork involved.

Received Something Damaged or Incorrect?

Please inspect your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us immediately at support@zeblismapo.com. We'll make it right — fast.

Items That Can't Be Returned

Some items are final sale and cannot be returned, including: perishable goods (food, flowers, plants), custom or personalized items, personal care and beauty products, hazardous materials, sale items, and gift cards.

Want to Exchange Instead?

We've made exchanges easy. Simply return your item using the process above, and once your return is accepted, place a new order for the item you'd like. Contact us at support@zeblismapo.com to get the process started.

Shopping from the EU?

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days — no reason needed. The item must be unworn, unused, with tags, and in its original packaging along with proof of purchase.

When Will I Get My Refund?

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Keep in mind your bank may take a little extra time on their end. If 15 business days have passed since your refund was approved and you haven't seen it yet, please contact us at support@zeblismapo.com.

We're Here for You

At Zeblismapo, we stand behind everything we sell. If you ever have a question or concern, don't hesitate to reach out — we're always happy to help.